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Seller ratings help buyers make educated purchasing decisions. We encourage buyers to provide feedback about their experience with individual sellers and rate them on a scale from 1 to 5. Seller ratings steven and curtis should reflect the seller''s accuracy in rating items and timeliness in shipping items. How do I rate a seller? chapman Two weeks after you make a purchase, we will send mp3 you an email asking you to provide feedback on your shopping experience at . We will include links to the seller rating form. You can also leave feedback about sellers from your account. View your purchases and find the seller you want to rate. What is the Buyer Protection Guarantee? We make every steven effort to provide you with the best possible shopping experience. This means that items you purchase should be delivered to you and should be usable curtis when they arrive. If this isn''t what happens, we''re prepared to reimburse you for the cost of the transaction subject chapman to the guidelines detailed below. When is a buyer covered under the Buyer Protection Guarantee?A buyer is covered when one or more of the following conditions exist: Item was never received - An item that should mp3 have arrived has not. An item is damaged in shipping steven - An item arrives in an unusable condition due to shipping damage. What are curtis and chapman the guidelines of the Buyer Protection Guarantee? For non-received items - When you order, we provide an estimated arrival date for each item in your order. The vast majority of the items you order will arrive mp3 within that timeframe. In rare instances, items will take somewhat longer to arrive due to postal service delays and other factors beyond steven our control. curtis So, for items that you have not yet received, you must wait for 30 days chapman from the date of your mp3 order to submit steven your Buyer Protection Guarantee Report. For items that arrive and are curtis materially different - You may submit your Buyer Protection Guarantee Report upon receipt of the item. You have a maximum of 60 days from the date of your order chapman to file mp3 a Buyer Protection Guarantee Report. Buyers are limited steven to a lifetime maximum of three curtis Buyer Protection Guarantee Reports or $50 in refunds, whichever comes first. You must chapman fill out the Buyer mp3 Protection Guarantee form in its entirety. Please provide as much detail as possible so we can process your request steven faster. An item is "materially different" from the way it curtis was rated - An item is materially different if it chapman does not mp3 work, steven is damaged, or varies significantly in quality from the way it is listed. An item is shipped to you incorrectly - For example, you order one book and get another. What does "material curtis difference" mean? sells previously-owned merchandise, chapman so some wear and tear is to be expected. However mp3 and steven there are several clear cases of material curtis difference that should not occur. They are: The actual condition of an item is greater than two condition ratings from the listed rating - For example, a book is listed as "Like New". When that book arrives it has tears in the cover, underlined text and writing in the margins. It clearly should have been rated chapman no more than "Acceptable". Since an "Acceptable" book is three quality grades different from a "Like New" book, a clear material difference exists. Conversely, a small crease in the binding of a book or a crack in a CD jewel case would not constitute mp3 a material difference. An item steven shows no visible damage, but is completely unusable curtis - For example, a video game looks chapman fine upon arrival, but when placed mp3 in the video game console, it does not work.
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