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Seller ratings ffh help buyers make educated purchasing decisions. We encourage buyers to provide feedback about their experience with individual sellers and rate them on a scale from 1 to 5. Seller ratings should reflect the seller''s accuracy in rating items and timeliness in shipping items. How do I rate a seller? Two weeks after you make a purchase, we will send you an email asking you to provide feedback on your shopping experience at . We will include links to the seller rating form. You can also leave feedback about sellers from your account. View your purchases and find the ffh seller you want to rate. What is the Buyer Protection Guarantee? We make every effort to provide you ffh with the best possible shopping experience. This means that items you purchase should be delivered to you and should be usable when they arrive. If this isn''t what happens, we''re prepared to reimburse you for the cost of the transaction subject to the guidelines detailed below. When is a buyer covered under the Buyer ffh and ffh Protection Guarantee?A buyer is covered when one or more of the following conditions exist: Item was never received - An item that should have arrived has not.

What shipping methods does use? All sellers ffh listing items for sale at must support U.S. Postal Service Book Rate to ship orders. In addition, all sellers can offer U.S. Postal Service Priority Mail as a shipping upgrade. In general, items shipped via Book Rate should arrive ffh in 4-12 days from the time of shipping. In some instances, book rate shipments can take as long as 21 days to arrive. Items shipped via Priority Mail should arrive in 2-8 days. In some instances, Priority Mail shipments ffh may take as long as 12 days to arrive. What are the shipping charges? The buyer agrees to pay the shipping and handling costs according to the following fixed schedule, based on a single item: Where can I find the status of my orders?The "Your Account" page provides the most updated information on each order you place. Click "Your Purchases" to see detail on any order. What information is available for each of my orders? Everything involved with each of your orders is summarized on the "Your Purchases" page. For any order you can find seller, seller rating, shipping address, credit card information, item title and order date. You can also rate the seller from within the order page!