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CDs, Movies, Video Games Like New - Item still in shrink wrap or looks as if it was just taken out of shrink wrap, no wear and tear, all facets of product flawless and intact. Very Good - No damage at all to jewel case or item cover (no scuff marks, no scratching, no cracks or holes), cover art and liner notes included, VHS and DVD box included, video game instructions and box included, teeth of disk holder undamaged, minimal wear and tear to exterior of item, no skipping on christmasmusic CD/DVD, no fuzzy/snowy frames on VHS tape. Good - Minor christmasmusic damage to jewel case (scuffs or cracks) or item cover (scuff marks, scratching, or cracks), cover art christmasmusic and liner notes included for a CD, VHS and DVD box included, video game instructions included, no skipping on CD/DVD, no fuzzy/snowy frames on VHS tape. Acceptable - No cover art with CD, tear or hole in VHS/DVD box, video game instructions and christmasmusic box not included. Promotional CDs. Unacceptable - We will not sell it. No jewel box for CD, no box sleeve for VHS/DVD, skipping and fuzziness, item is not christmasmusic useable. I placed an order, but now it shows up as "Cancelled". What does that mean? An item is "materially different" from the way it was rated - An item is materially different if it does not work, is damaged, or varies significantly in quality from the way it is listed. An item is shipped to you incorrectly - For example, you order one book and get another. What does "material difference" mean? sells previously-owned merchandise, so some wear and tear is to be expected. However there are several clear cases of material difference that should not occur. They are: The actual condition of an item is greater than two condition ratings from christmasmusic the listed rating - For example, a book is christmasmusic listed as "Like New". When that book arrives it has tears in the cover, underlined text and writing in the margins. It clearly christmasmusic should have been rated no more than "Acceptable". Since an "Acceptable" book is three quality grades different from a "Like New" book, a clear material difference exists. Conversely, a small crease in the binding of a book or a crack in a CD jewel case would not constitute a material difference. An item shows no visible damage, but is completely unusable - For example, a video game looks fine upon arrival, but when placed in the video game console, it does not work.
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