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CDs, Movies, Video Games Like New - Item christian still in shrink wrap or looks as if it was just taken out of shrink wrap, no wear and tear, all facets of product flawless and intact. Very Good - No damage at all to jewel case or item cover (no scuff marks, no scratching, no cracks or holes), cover art and liner notes included, VHS and DVD box included, video game instructions and box included, teeth of disk holder undamaged, minimal wear and tear to exterior of item, no skipping on CD/DVD, no fuzzy/snowy frames on VHS tape. Good - Minor damage to jewel case (scuffs or cracks) or item cover (scuff marks, scratching, or cracks), cover art and liner notes included for a CD, VHS and DVD box included, video game instructions included, no skipping on CD/DVD, no fuzzy/snowy frames on VHS tape. Acceptable - No cover art with CD, tear or hole in VHS/DVD box, video game instructions and box not included. Promotional CDs. Unacceptable - We will not sell it. No jewel box for CD, no box sleeve for VHS/DVD, skipping and fuzziness, item is not useable. I placed an order, but now it shows up as "Cancelled". What does that mean? Seller ratings help buyers make educated purchasing decisions. We encourage buyers to provide feedback about their experience music with individual sellers and rate them on a scale from 1 to 5. Seller ratings should reflect the seller''s accuracy in rating items and timeliness in shipping items. christian How do I rate a seller? Two weeks after you make a purchase, we will send you an email asking you to provide feedback on your shopping experience at . We will include links to the seller rating form. You can also leave feedback about sellers from your account. View your purchases music and find the seller you want to rate. What is the Buyer Protection Guarantee? We make every christian effort to provide you with the best possible shopping experience. This means that items you purchase should be delivered to you and should be usable when they arrive. If this isn''t what happens, we''re prepared to reimburse you for the cost of the transaction subject to the guidelines detailed below. When is a buyer covered under the Buyer Protection Guarantee?A buyer is covered when one or more of the following conditions exist: Item was never received - An item that should have arrived has not. An music item is "materially different" from the way it was rated - An item is materially different if it does not work, is damaged, christian or varies significantly in quality from the way it is listed. An item is shipped to you incorrectly - For example, you order one book and get another. What does "material difference" mean? sells previously-owned merchandise, so some wear and tear is to be expected. However music there are several clear cases of material difference christian that should not occur. They are: The actual condition of an item is greater than two condition ratings from the listed rating - For example, a book is listed as "Like New". When that book arrives it has tears in the cover, underlined text and writing in the margins. It clearly should have been rated no more than "Acceptable". Since an "Acceptable" music book is three quality grades different from a "Like New" book, a clear material difference exists. Conversely, a small crease in the binding of a book or a crack in a CD jewel case would not constitute a material difference. An item shows no visible damage, but is completely unusable - For example, a video game looks fine upon arrival, but when placed in the video game console, it does not work.
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